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Dear On Line Hair Depot,
I am following up on my previous email regarding my order, as I have not yet received a response.
As explained in my earlier email, I understood from your product description and advertising images that I was purchasing two lots of L’Oréal Tecni.art Bouncy and two lots of Tender Flex Curl Bounce, totalling four products. However, I received only two lots of Tender Flex Curl Bounce.
Your advertising displayed both products, and the wording led me to believe that both products were included in the purchase. I therefore feel the listing was misleading and that there has been a misunderstanding regarding what was being supplied.
I still require the L’Oréal Tecni.art Bouncy (yellow product) and would appreciate your assistance in resolving this matter fairly.
Could you please respond as soon as possible to advise how this can be rectified? I would prefer to resolve this directly with you without having to take the matter any further.
You can contact me on [****] or by replying to this email.
I look forward to your prompt response.
Kind regards,
Marie Athanasiou
The product arrived quickly and with no problems. I have added the drops to shampoo and conditioner that I already had , great idea !!
Keracolor Violet Toning Drops for cool blonde tones 60ml x1
Anonymous
Its fantastic
Its fantastic for dry hair ends and your company shipped it so quickly , very happy and impressed
Affinage White Ice Miracle Leave in Balm 250ml
Amanda C
Highly recommend
Always easy to order and delivery arrives at a decent time. They always have special deals as well when ordering.
Australian Salon Discounters
Amanda C
Hair so clean and soft.
I love this shampoo and conditoner as no sulphates as I can't use them as I suffer ear infections. It feels lovely in your hair and it always feel soft clean and shiny when dry.
Vitafive CPR Nourish Hydra-Soft Duo Shampoo, Conditioner 300ml
