Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only refunds are not granted 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

 

We do not accept returns for used or opened items due to hygienic reasons
In the case of a refund being issued/agreed, we will only refund the cost of the goods less our postage & handling costs which will may vary between (typically between $10 and $15.50) depending on the item being returned.
We will advise this amount on a case by case basis in the case of a return.
Refunds will not be giving for change of mind and will only be considered when returned in original packaging for faulty goods.
Returns will not be accepted for used or opened packages/goods, Sending back to us damaged boxes will not be accepted.
Goods must be in the same condition as they left us.
All Serial Numbers of ghd's and other electricals that we sell and are recorded when we send out our to match up against what is returned in the case of a return or refunds being issued. ( this is too stop fraudulent returns) If your serial Numbers don't match up no refund or exchange will be allowed. In the case of ghd's if there holograms have been tampered with or are missing - refunds/exchanges will also be refused/denied.
Incorrect Item or damaged item recieved
In the unliekly event of the incorrect product or item is damaged in transit being delievered
Please take a photo and emai us at james@itzallabouthair.com.au within 7 days of recieiving your delivery.
We will endeavour to have it recitified asap for you.
No claim will be recognised for wrong delivery after 7 days from delivery
 
WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept
Afterpay
Latitude
ZIP Pay
All Major Credit Cards
Paypal
payments. Paypal accepts credit cards, debit cards, linked bank accounts and, of course, PayPal accounts. We prefer PayPal due to it's security, reliability, and buyer protection.
HOW SAFE AND SECURE IS IT TO MAKE A PURCHASE THROUGH PAYPAL AND PAY WITH MY CREDIT CARD?
The payment process for Paypal.com.au is protected by a SSL certificate. All your personal and payment information is entered on secure pages and transferred using a high grade SSL encryption to protect your data from being intercepted during the transfer on the internet.
DO YOU ACCEPT MASTERCARD, VISA, AMERICAN EXPRESS OR DINERS?
You can pay with any credit card through our website or through Paypal

Exchanges or errors in Shipment
We only replace items if they are defective or damaged or a mistake in shipment has happened . If you need to exchange it or an error in your order has occured, send us an email at james@itzallabouthair.com.au or send your item to: 5/24 Macmahon Place, MENAI NSW 2234, Australia.

In the case it is an error on our behalf we will organise a return label for the item to be sent back and a replacement item will be sent once received back.

In the case that our Courier's have attempted to deliver your items and this has failed due to incorrect adress supplied or no one in attendance and you item is return to us we will provide a refund less our incurred costs, This varies between companies we use - Couriers are a maximum of $10, in the case of Australia Post this can be between $17.95 and $28.95 dependent on your location

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In the case that our Courier's have attempted to deliver your items and this has failed due to incorrect adress supplied or no one in attendance and you item is return to us we will provide a refund less our incurred costs, This varies between companies we use - Couriers are a maximum of $10, in the case of Australia Post this can be between $17.95 and $28.95 dependent on your location
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at onlineshop@itzallabouthair.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at asdsales@hotmail.com and send your item to: 5/24 McMahon Place, Menai NSW 2234, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 5/24 McMahon Place, Menai NSW 2234, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In the case that our Courier's have attempted to deliver your items and this has failed due to incorrect adress supplied or no one in attendance and you item is return to us we will provide a refund less our incurred costs, This varies between companies we use - Couriers are a maximum of $10, in the case of Australia Post this can be between $17.95 and $28.95 dependent on your location

Errors in Shipment
We only replace items if they are defective or damaged or a mistake in shipment has happened . If an error in your order has occurred, send us an email at james@itzallabouthair.com.au or send your item to: 5/24 Macmahon Place, MENAI NSW 2234, Australia.

In the case it is an error on our behalf we will organise a return label for the item to be sent back and a replacement item will be sent once received back.

In the case that our Courier's have attempted to deliver your items and this has failed due to incorrect adress supplied or no one in attendance and you item is return to us we will provide a refund less our incurred costs, This varies between companies we use - Couriers are a maximum of $10, in the case of Australia Post this can be between $17.95 and $28.95 dependent on your location